Search

Knowledge Base
Documentation
Community

Published Answers

PCI (PI Pod) Frequently Asked Questions

Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod. See the Guidance...
PCI DSS Responsibility Matrix

Environment: PCI pods (Includes US Federal Government pods) Resolution: Oracle and its B2C Service customers have shared responsibility in ensuring their Oracle B2C Service implementation meets the...
Requests to open communication for PI (PCI) and AG Pods

Environment:PI (PCI) and AG Pods Issue:Outgoing communication from the PI and AG pods is blocked by default. Requests to open communication should include the IP address(es) and ports utilized...
Guidance for Implementing in PCI or HIPAA Environment

Environment: Oracle B2C Service with either PCI Cloud Service and/or HIPAA Cloud Service Resolution: Paramount to implementing Oracle B2C Service for PCI or HIPAA compliance is the knowledge of...
PCI Data Security Standard (DSS) V4.0 Considerations

Environment: PCI pods (Includes US Federal Government pods) Resolution: In March of 2022 the PCI Data Security Council released the new PCI Data Security Standard (DSS) V4.0. As expected from a...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Credit Card and Social Security Number Masking in the PI (PCI) or FG Pod

Environment: PCI pods (Includes US Federal Government pods) Resolution: Masking Primary Account Numbers (PANs), i.e. credit card and social security numbers, is a data protection feature for sites in...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

End of results.

More Knowledge Base Results

Documentation (180)

Link to a URL
What to Do When Answers Aren’t Visible When Answers Aren’ t Visible If an answer, or a section within an answer, that you want your Last Updated: 02/02/2025
Link to a URL
Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 06/27/2022
Link to a URL
Customer Feedback . Customer Feedback Your customers can provide feedback on answers that don’ t completely solve their Last Updated: 02/02/2025
Link to a URL
How SmartAssistant Works When your customers can’ t find an answer to their question in your knowledge base, they can submit Last Updated: 06/27/2022
Link to a URL
Nonversioned Associated Objects and Answer Fields objects that aren’ t versioned in answers. Providing Feedback We encourage you to provide feedback Last Updated: 02/02/2025
Link to a URL
How to Access Customer Profile Data Data You can access a customer’s profile information using JavaScript so you don’ t need to gather Last Updated: 06/27/2022
Link to a URL
How to Control Answer Visibility levels defined in their service level agreement (SLA). What to Do When Answers Aren’ t Visible If Last Updated: 02/02/2025
Link to a URL
How to Seed Your Knowledge Base service level agreement (SLA). What to Do When Answers Aren’ t Visible If an answer, or a section within Last Updated: 02/02/2025
Link to a URL
Define a Process for Publishing and Reviewing Answers ’ t Visible If an answer, or a section within an answer, that you want your customers to access Last Updated: 02/02/2025
Link to a URL
Best Practices for Creating Effective Answers level agreement (SLA). What to Do When Answers Aren’ t Visible If an answer, or a section within Last Updated: 02/02/2025

Community

Cannot fetch community results

No results to display

Search

Published Answers

Documentation (180)

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Link to a URL

Community