Skip Navigation

Search

Published Answers

  • PCI (PI Pod) Frequently Asked Questions

    Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod.  See the Guidance...

  • PCI DSS Responsibility Matrix

    Environment: PCI pods (Includes US Federal Government pods) Resolution: Oracle and its B2C Service customers have shared responsibility in ensuring their Oracle B2C Service implementation meets the...

  • Length of time the Incoming Chat Toast Invitation is displayed

    Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

  • Toast Pop-up timing

    Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

  • Some top-level values do not show in a drill-down

    Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

  • Guidance for Implementing in PCI or HIPAA Environment

    Environment: Oracle B2C Service with either PCI Cloud Service and/or HIPAA Cloud Service Resolution: Paramount to implementing Oracle B2C Service for PCI or HIPAA compliance is the knowledge of...

  • PCI Data Security Standard (DSS) V4.0 Considerations

    Environment: PCI pods (Includes US Federal Government pods) Resolution: In March of 2022 the PCI Data Security Council released the new PCI Data Security Standard (DSS) V4.0.  As expected from a...

  • Referring Sites report not consistent with Top Referring Searches From Google report

    Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

  • Oracle Tap application screen rotation no longer available

    Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App...

  • Report query processes too much data

    Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

Documentation (950)

  1. Link to a URL

    What to Do When Answers Aren’t Visible When Answers Aren’ t Visible If an answer, or a section within an answer, that you want your Last Updated: 02/02/2025

  2. Link to a URL

    Create a New Rule to Hide or Mask Sensitive Information or Mask Sensitive Information Create a rule to ensure that the user's sensitive information doesn’ t Last Updated: 07/23/2025

  3. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 06/27/2022

  4. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 08/19/2024

  5. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 06/27/2022

  6. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 02/18/2022

  7. Link to a URL

    Customer Feedback . Customer Feedback Your customers can provide feedback on answers that don’ t completely solve their Last Updated: 02/02/2025

  8. Link to a URL

    How SmartAssistant Works When your customers can’ t find an answer to their question in your knowledge base, they can submit Last Updated: 06/27/2022

  9. Link to a URL

    How SmartAssistant Works When your customers can’ t find an answer to their question in your knowledge base, they can submit Last Updated: 08/19/2024

  10. Link to a URL

    How SmartAssistant Works When your customers can’ t find an answer to their question in your knowledge base, they can submit Last Updated: 06/27/2022
More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display